Polybutylene
Over time polybutylene pipes deteriorate from the inside due to chemical reactions with compounds used to sanitize our drinking water. The poly becomes brittle and eventually develops tiny fissures. These fissures connect together and eventually form a small crack that water will slowly escape through.
Exactly how long it takes a home with gray poly to fail is a difficult question to answer. The polybutylene systems that failed the quickest were due to defective fittings. The current wave of polybutylene failures are occurring due to chemical breakdown of the actual pipes itself and not the fittings. If you have a home with gray poly you should be prepared for leaks to develop at any time.
Be on the lookout for signs of slow water seepage from pipes. Since these pipes can be hidden from view behind walls, above ceiling, or in a concrete slab, signs of a leak could include seeing a wet spot on a wall or floor or have a gradually increasing water bill. It is also possible there may be a noticeable a mildew smell in the home.
Turning the water supply off when you are going to be away from the home especially for extended periods. Check the pressure regular valve for proper function using a pressure gauge. Static pressure should never be higher than 80 PSI and should probably be even low in a house with PB. Treat polybutylene pipes with care. If you have exposed pipes you should avoid moving or jostling them.
Homeowner’s insurance typically pays for restoration of the home in the event of flood damage caused by a leaking water pipe in the walls, ceiling, crawl space. Insurance providers do not typically pay for the plumbing work itself. Sometimes we are able to speak with the adjuster who will make allowances to offset some of the cost of wall repair and painting associated with the repipe. In the case of a leak in the slab, insurance providers are usually able to substantially offset the cost of a repipe to avoid the damage cause by jackhammering a slab to make a repair.
A number of factors determine the cost of a pipe replacement in your home. These factors include the size of the home, the number of plumbing fixtures, ceiling and wall finishes, the type of foundation (slab, crawlspace, basement), and the materials used. Prices offered by a repipe specialist (such as Plumbing Express) are often much lower than people expect after having had an estimate from a retail service plumbing company.
Some of the best realtors advise their client to make major repairs in advance and list their home only when it is free of major defects and in a “clean” condition. These realtors know from experience that many qualified prospective buyers will avoid properties with major issues such as polybutylene plumbing unless major concessions are made. Replacing the polybutylene prior to listing takes away a major bargaining chip that buyers can leverage to reduce the sale price. Fixing major defects allows sellers to close more quickly and at a higher profit.
As is true with many aspects of the plumbing system, there is misinformation passed around. Probably the most common misnomer about gray poly is that polybutylene systems with copper fittings will not leak. It is true that gray poly systems with copper fittings have lasted longer because the fittings are less likely to fail. However, the gray poly pipe itself in a system with copper fittings is just as likely to leak as in a system with other fittings. The chemical deterioration of polybutylene is not slowed down by the type of fittings in the system.
Polybutylene is the chemical name of the plastic used to make infamous gray poly pipes. Gray poly pipes were widely used for a couple of decades in residential new construction in the US. Gray poly water pipes are no longer allowed to be used for residential plumbing applications due to their tendency to degrade over time through exposure to compounds present in municipal drinking water that are used for water treatment.
We offer several payment option including including credit cards, payment at closing, and financing with approved credit.
Plumbing Express is a well established company with a brick-and-mortar office location. We use a team of W2 employees instead of independent sub-contractors. We use the high quality pipe, valve, and fittings instead of imported knockoffs. Our drywall repair and painting are not performed by the plumbers. We never run pipes in the attic unless it is absolutely necessary. We believe it is imperative to visit the jobsite to give an accurate price quote and to ensure the job goes smoothly.
When replacing polybutylene pipes, material choice matters, but quality and installation matter even more.
At Plumbing Express, we primarily install FlowGuard Gold® CPVC and PEX-A piping systems. Both materials are code-approved and have proven to perform well when installed correctly using matched, name-brand fittings and valves.
- CPVC (FlowGuard Gold®) has a long track record and excellent resistance to corrosion.
- PEX-A offers flexibility and freeze resistance and is a strong option when high-quality materials and proper methods are used.
Because we offer one of the best warranties in the market, we do not use generic or low-quality imported piping. We also avoid mixing systems or relying on subcontractors who bring their own materials, common sources of premature failures and repeat repipes.
Bottom line:
We install piping systems we’re willing to stand behind long-term, using proven materials and best-practice installation and not shortcuts.
If you’re replacing polybutylene and want help choosing the right option for your home, we’re happy to walk you through it.
Having lower than normal pressure in a polybutylene system can delay the formation of leaks. Higher static pressure in degraded polybutylene will cause leaks sooner than low pressure in a degraded polybutylene system. Lower pressure can also decrease the performance of your plumbing system..
If you are asking this question, you should not attempt to repair the polybutylene pipe yourself. Repairs on polybutylene are typically made using push-type fittings. All repairs on polybutylene are unreliable and should be monitored for failure. Do yourself and your household a favor by calling a professional plumber. Our number is: 770-400-9219.
A manifold is a central distribution point for a plumbing system. A manifold is a large injection molded chamber typically having one inlet for the water supply and multiple outlets. The advantage of a manifold system is that it provides individual shutoffs for each fixture in your home. The disadvantage of a manifold is that it requires much more piping material and labor to install. Manifold systems were popular with polybutylene piped homes and are currently employed with pex piping systems. Manifolds are typically installed as new construction and not as retro-fit.
Pipe Replacement Process
Choosing Plumbing Express means partnering with a team that values precision, transparency, and customer care above all. Our commitment to you includes:
- Accuracy and Transparency: By evaluating your home’s plumbing system in person, we ensure that our quote reflects the true scope of work required. This attention to detail helps prevent unexpected costs, aligning your expectations with the project realities from the start.
- Customized Solutions: Each home is unique, and so are its plumbing needs. Our on-site assessment allows us to be prepared specifically for your home, ensuring that the repipe process is as smooth and non-intrusive as possible.
- Trust and Confidence: Our direct engagement with you, the homeowner, is designed to build trust and confidence in our capabilities. This face-to-face interaction allows you to ask questions, voice concerns, and receive immediate, knowledgeable feedback based on our repiping expertise.
- Educational Opportunity: We view each on-site quote as a chance to educate our customers about their plumbing systems and our process. This knowledge ensures you are well-informed about the repiping process and comfortable that you know how to prepare for it.
- Thorough Planning and Communication: Utilizing advanced tools like Service Titan, we meticulously document every detail of your project, ensuring seamless communication and coordination among our team. This thorough planning translates into efficient, quality service tailored to your specific needs.
A “slab” is the concrete foundation that many houses are built on. It is very common to have plumbing pipes encased in the concrete slab. For various reasons these pipes encased in the concrete slab can develop leaks – these leaks are referred to as “slab leaks.” Slab leaks in pipes typically develop due to a chemical reaction. Gray Poly pipes reacts with chlorine in the water over a long period of time. Copper pipes, when not properly sleeved at the time of installation can react with the soil and concrete to develope leaks. Slab leaks can also occur for other unknown reasons.
We typically recommend a partial or complete repipe to bypass pipes in the slab as opposed to repairing the pipe in the slab. Repairing slab pipes is very invasive and costly and we do not recommend it. Slab repairs involve jackhammering the slab, removing flooring, basboard, etc. Also, it is very common for mulitple slab leaks to exist at the same time or for a slab leak to develope in a different place soon after one repair has been made. The means for locating slab leak can be inaccurate. Pipe replacement is often the most economical route because it actually ads value to the home instead of being a “band aid.” Insurance companies will often apply a portion of what would be a slab repair claim to a complete home pipe replacement.
Sewer & Drain
When talking about the drain system, the “main line” refers to the home/building sewer. According to the 2012 International Plumbing Code, a building sewer (aka the “main line”) is defined as:
“That part of the drainage system that extends from the end of the building drain and conveys the discharge to a public sewer, private sewer, individual sewage disposal system or other point of disposal.
Basically this mean the drain pipe in your yard. When the main line is blocked you may notice backups in your tub/shower, gurgling in toilet, or water flowing out of a sewer cleanout port in your yard. Main line blockages can cause property damage and unsafe conditions. You should cease running any water and contact a plumber immediately if you have a main line blockage.
Popular drain opening chemicals can be strong organic solvents and should be carefully handled. We generally do not recommend drain opening chemicals although they can be effective opening local drains such as a sink or shower. Drain opening is best accomplished by using a mechanical means such as an auger or plunger. Chemicals never work on major drain clogs such as a main line blockage. The only way to open these type of drain clogs is by using a powerful sewer auger or a hydro jet.
Enzymes (such as those sold by Bioclean and Zep) are good for keeping drains open on a preventative basis. These products send sludge eating microbes into your drain system to keep the sidewalls of the pipe clean. This reduces friction and waste flows though the pipe and decreases the probability of a blockage.
Water Heaters
A typical water heater lasts around 8 to 12 years. The exact lifespan depends on factors like the type of water heater, the quality of the unit, how well it’s maintained, and the water quality in your area.
- Traditional tank water heaters (gas or electric) generally last 8-12 years with proper care.
- Tankless water heaters, which heat water on demand, can last 20 years or more due to their more efficient design and the absence of a storage tank.
Regular maintenance, such as flushing the tank to remove sediment and inspecting components annually, can help extend your water heater’s lifespan.
We believe Rinnai® Tankless is simply the best option on the market. A Rinnai Tankless Water Heater solves the tank heater water inconsistency problem because hot water becomes delivered at a precise temperature to every fixture. Imagine providing unlimited hot water to your home. As an exclusive dealer and servicer of Rinnai Tankless Water Heaters, Plumbing Express receives the highest level of Rinnai training at Rinnai Headquarters.
Rinnai® is the registered trademark of Rinnai Corporation used under license by Rinnai America Corporation. All Rights Reserved.
The Rheem® Professional Classic Plus Series Atmospheric is the most popular gas water tank heater that we install.
Product Features:
- Highly reliable
- Professional Grade – heavy duty
- Made in North America the USA
- Tanks welded in Mexico and assembled in Mobile, Alabama.
- 40-50 gal and up
- Natural gas powered – the most efficient and environmentally friendly (based on total carbon footprint versus electric).
- Eco-Friendly burner
- Premium Anode Rode to maximize the life of your heater.
- Easy to light with no matches required
- Brass drain valve
Rheem® is the registered trademark of Rheem Manufacturing Company. All Rights Reserved.
If you are in the Great State of Georgia, a water heater drain pan usually isn’t necessary. A water heater drain pan is required when the water heater is located above a ceiling or in an attic. Let’s turn our codebooks to section 504.7 in the 2014 Amendments to the 2012 International. It says:
“504.7 Required pan. Pans shall be installed under storage-type water heaters or water heater storage tanks installed in attics or above ceilings. The pan shall be galvanized steel having a minimum thickness of 24 gauge, or other pans approved for such use. Pans are not required under tankless water heaters. (Effective January 1, 2014)”
Water heater drain pans can provide a false sense of security. If your water heater develops a hole that is significant in size, it can easily overwhelm the drain on the pan and overflow.
If the leak is coming from the bottom of the tank or the very top, it is not repairable because the tank has corroded through. If the leak is coming from the temperature and pressure relief valve on the side you may need to check the pressure regulator valve in your house and/or change the temperature and pressure relief valve.
The services we provide
Whole-House Repipe
We eliminate failing pipes and include sheetrock repair
General Plumbing
Residential and Commercial Plumbing Services for Metro Atlanta and North Georgia.
Water Heating Services
Repair or upgrade your water heating system.
Drain Repair
We know that critical drain services protect property & health. Get flowing again.
With over 35 years of experience, Plumbing Express has earned the trust of homeowners across Atlanta, GA. Backed by 1,500+ reviews and a 4.9-star rating, we take pride in delivering top-quality plumbing and repiping services. See what our satisfied customers have to say about their experience with us!
Rating
Rod and Josh did an awesome job taking care of my clogged sinks. Knowledgable, professional and great to work with - I really appreciated their help today and would highly recommend them and Plumbing Express!
Daniel was excellent. The work he did was simply superb. I highly recommend your company and hopefully Daniel will get more and more work
Dylan from Plumbing Express came over and replaced our garbage disposal for us. It was older, had a massive leak, and needed to be replaced. He did a great job and was in and out in about 30 minutes! I also asked him to check out a potential leak I had been hearing in my ceiling. He used a thermal camera to investigate and was very honest and upfront about what he found. Rather than immediately cutting into the drywall to confirm something uncertain, he explained that the sound could simply be pipes expanding and that opening the wall might be unnecessary. He recommended monitoring the area and waiting to see if a wet spot appears, which would clearly indicate an actual leak. I really appreciated that he didn’t try to upsell or push unnecessary work. Overall, great service and a great guy. They will definitely be our go-to plumbing service from now on.
Once again we had some problems under our kitchen sink so we called Plumbing Express who were able to get us on their schedule pretty quickly after these storms Tim Robinson came out to do the job. Tim has been to our house for a number of different plumbing problems. He is personable & professional. As usual he did a great job even though this particular problem turned out to be far more difficult than anyone had expected. As frustrating as it was, Tim worked through it until he finished the job. We can't thank him enough.
Anthony was very competent, professional and friendly. He answered all my questions throughly. Highly recommend!
Anthony has come to my house a few times and he is always very professional, respectful of me and my home. He is also very knowledgeable in his craft.
TOTAL HOME RE-PLUMB. Our neighborhood has had so many homes experiencing water leaks (hundreds) that many of us have chosen to re-plumb before it happens. Based on my own experience speaking with four different plumbing companies, and speaking with several of our neighbors, I decided on Plumbing Express. They are knowledgeable, professional and very responsive to any questions along the way. Their price was fair and it’s one price for the whole job. You won’t have to find someone to repair and paint drywall. They have their own people or contractors to do that so your house looks perfect when they finish. I would highly recommend Plumbing Express to anyone needing to have their house re-plumbed. EDIT: Ed was the initial person I spoke to. His experience, knowledge and easygoing (non-salesman like) demeanor was greatly appreciated. Ivan was my point of contact for any questions and he was friendly and as I said, very responsive. He also installed a Moen smart valve in our home. Dylan plumbed the exterior of our home to the street while another crew did the interior re-plumbing. I’m very pleased with all of them.
Dylan did a great job fixing our Rinnai hybrid water heater. He didn’t try to do the typical “oh it’s over 5 years old you need a new one” that so many companies do. We really appreciated that! He did need to order parts, but they came in quickly and he was very efficient.
We had an excellent experience with Plumbing Express. They repiped my entire home and also handled all of the drywall repair and repainting afterward. When they were finished, it honestly looked like they had never been there—everything was spotless and perfectly restored. Ed Torres, the estimator, was wonderful to work with: extremely knowledgeable, professional, and thorough in explaining the process. Ivan Del Campo was my office contact, and he was fantastic at keeping me informed every step of the way, which I really appreciated. The team of four plumbers who removed the old piping and completed the actual repipe did an outstanding job. They were professional, hardworking, and efficient, and it was clear they took pride in their work. They answered questions when needed and were respectful of my home throughout the entire process. Kenny and Waldy, did a great job on the painting and drywall. They took a house that looked like swiss cheese and now you'd never know! From start to finish, the entire team was professional, communicative, and detail-oriented. I highly recommend Plumbing Express to anyone needing major plumbing work done right. It's not fun money to spend, but if you're in need-these are the guys to call.
Dylan did a great job. He was very professional and courteous. Would highly recommend their services.
I would recommend Plumbing Express to anyone for repiping services. I got initial quotes from 4 different plumbers for replacing PB pipe, and Ed was by far the most knowledgable, informative, and personable that I interacted with. Price was also hard to beat, especially considering the drywall repair was included. The crews that came out to work were on-time and worked quickly. The drywall repair was seamless; as many others have said, it is impossible to know there were ever any holes in the walls. Throughout the entire process, Ivan stayed in contact and communicated proactively and clearly. Any issues or concerns we had were addressed promptly. The only complaint we had was that some of the workers didn’t clean up thoroughly after themselves and left behind debris/trash. One piece left was a metal piece from a pipe that could’ve damaged our lawnmower if it hadn’t been found. In general though, the work spaces were left clean. Overall, we’re very happy with the quality of work done and customer service experience. These guys know what they’re doing.
Many thanks to Dylan for all of the work he put in yesterday to replace my hot water heater. It was an absolute pleasure to meet such a kind man who completed such a laborious task in such a short timeline, both skillfully and efficiently. Great communication all around, from the office updates on arrival timelines to expected finish time. Will absolutely recommend you in the future. Thanks again for your hard work! Happy New Year!
Tim and his crew did great work in replacing a water line at my home. They attended promptly, completed all work on time and cleaned up fully. Highly recommend Tim for any plumbing work.
This company is great - super easy to schedule, get in touch with them, good availability. Rod and Daniel are awesome and have been to our house multiple times and go above and beyond for us!!!! Cannot recommend this company more!!
Rod made a quick adjustment to our toilet system and explained how it all worked. Took just a few minutes. He’s a great guy, too
Rod came same day within 30 minutes of my call for no hot water. He checked both my tanks and got pilot light back on and flaring. He explained a lot about my units and left me quotes. If needed in future. He was very knowledgeable and professional. Thank you
Dylan was so kind. Our water heater had a leak that caused some damage and he came out today to assess and give us a quote for replacement. He was very professional and knowledgeable.
Rod came to our house today to sort out an issue. He was so awesome, he smiles, he has the best manners, he’s do kind and polite and was so efficient. Love this service so much
Tim Robinson did a fantastic job for installing upgrades for my kitchen sink, shower kit and bathroom faucets and pivoted to fix an unforeseen issue that came up which he resolved
I had a wonderful experience with this company, specifically Tray! He's knowledgeable, polite and goes above and beyond to get the job done. Hire more people like Tray!!!
Thanks so much for taking care of our hot water heater! Great communication, great response time, and very polite and professional!. I will be keeping this contact number saved in my contacts for any future plumbing issues. I highly recommend this company!
Our plumber (Tim R.) came out quickly (and during the holiday season) and made it clear what needed to be done. Found the source of the leak and then patched it up quickly. Also recommended a Mitigation Service and came back a few days later for an unrelated repair. All in all, top notch service (with a smile, a few jokes and family stories included). Definitely my go to plumbing service!
Water Heater broke - had an assessment within 2 hours (Dec 23rd) and a new one installed and the old one removed within 24 hours (Dec 24th). Fair, efficient, and very good service. Daniel Perez and Mark were excellent.
Tim did a fantastic job fixing the issue with my sink. In addition he went above and beyond in informing me about other potential issues and house knowledge.
Plumbing Express answered the phone without asking to go through a whole menu of options. Even as a new customer, they sent someone more quickly than I anticipated. Anthony was prompt, courteous, and got right to the heart of my situation. He was the second plumbing opinion I received, and he offered a much simpler, more affordable, option and did not try to upsell me on unnecessarily replacing fixtures. The efficiency of the company along with Anthony's honesty and competence will bring me back to Plumbing Express for all my plumbing needs.
Plumbing Express matched my expectations. Scheduling was on-time. Their technician, Rod Anderson was knowledgeable and professional in all aspects when installing my new water heater. Thanks Rod and Plumbing Express for another great job.
I was referred by a fellow realtor to Plumbing Express. Dylan was very professional and he provided valuable information prior and after the repair. He explained everything clearly and I felt confident.
We used Plumbing Express to repipe our whole house due to polybutylene pipes that failed under our slab. The experience was five stars all the way through. Ed came and did our free estimate. He explained everything to us without the “sales pitch” pressure we experienced from another company. The onsite plumbing crew (Lucian was the lead inside and Ivan was running the new line from the street) kept us informed throughout the job and did impeccable work. Once the repipe was complete, Roberto came in and completed the drywall repairs. The walls are perfect! Ivan who coordinated from the office was also key in making this go so smooth.
I had a terrible experience with a plumber that would not work on my valve because of it being old. I contacted Plumbing Express for a second opinion and I wish I had done it sooner. They were responsive, professional and my technician Daniel walked me through all the issues and risks. He was patient with my HOA when they could not locate the main shut off valve. He was knowledgeable, professional and polite. The office staff always called me ahead. Do NOT use any other plumber, learn from my mistakes!
From the 1st phone call to Phase I of our re-piping project, we have had nothing but the utmost in professionalism and efficiency as I have ever seen! Super helpful, knowledgeable and an overall excellent company to do business with! Our project was completed perfectly by a team of amazing guys! Highly recommend!
The tech was very knowledgeable and gave me the best advice, even though he wasn’t able to complete the request as I need hvac first.
We needed to replace all the copper piping in our 29 year old house. The task was daunting however Plumbing Express did an outstanding job - every step of the way. The quote was far better than their competitors. They moved furniture and plastic covered and isolated the work area. They cut 45 holes in my ceiling and walls to run the pipe. They pressure tested to ensure no leaks. The amazing thing was they completed all the plumbing work in one day. They replaced the drywall perfectly. We can’t tell where the cuts were made. They supported us during the permit inspection and completed the items the inspector identified. Finally they cleaned up each day. Thank you Plumbing Express, Ed, Ivan, Lucio, Joe, Kiron and Rad for excellent customer service, and the job itself.
Daniel and his team did an excellent job taking out our existing hybrid water heater and installing the new tankless heater. Thank you!!
Very pleased with Rod and his service of our tankless hot water heater. He installed a new tankless that is superior to the one it replaced and did so quickly and for the estimated price
Anthony was great- he helped get to the bottom of our issues and resolved quickly- good availability and knowledge. We would use him again!!
Plumbing Express serviced my tankless hot water heater the other day. I was pleased with the service, and I thought the price was reasonable. What impressed me the most about the service call was the technician, Rod Anderson. He was personable, well spoken, polite, and efficient. If there is any future service I need, I am going to insist on Rod being the technician.
So glad I tried Plumbing Express as new customer needing probable sink garbage disposal replacement. Saturday same day appointment which is almost unheard of. Expert technician Dylan handled everything with ease and efficiency. Extremely pleased‼️
Daniel was amazing! He represented the company to the very best standards! I will dwfinitely use him again! Very Professional! Courtesy! A very positive experience! Will use in the future! Absolutely
Dec 2025 - Plumbing Express responded very quickly, next day, replaced garbage disposal. Very friendly and professional Dec 2022 - Plumbing Express responded very quickly; Andrew installed entirely new water service line; very friendly professional, knowledgeable Discovered leak in basement from main service line on Wednesday and by Friday they had a new service line installed from the water meter at the curb to the house. The issue was entirely resolved in about 5 hours. Involved digging up the yard (and putting it back together!) and installing new pipe to basement. Andrew was super patient with me and explained everything (multiple times!). Great crew, very efficient, affordable and the new water line comes with a 7 year warranty! Overall, Plumbing Express is super responsive, affordable, and does good quality work; highly recommend!
Daniel was absolutely great. He took care of replacing my water heater. He was thorough, efficient and professional. He educated me on the entire process. Thanks Daniel